FAQ

How to send DTMFs?

When you have an active call you can use an Action menu (button with three vertical dots) to pull the dialpad  with keys to send DTMFs.

No audio, phone doesn’t register.

Please check your WI-FI connection first and make sure you have connectivity.

Echo

For better audio results and to prevent echo it is desirable to use headphones.

One-way audio

When the SIP client is behind the NAT you may experience one-way audio problem. Called side usually hears you but you can’t hear them. There are two strategies to solve this:

1. Use STUN server. In “General Settings” specify STUN server. It’ll make it available for all configured accounts. If some account doesn’t not require STUN you may disable it at Account’s “Advanced Settings””->”Transport/NAT” tab.

2. Without STUN (Recommended). Account “Advance Settings”->”Transport/NAT” tab contains several settings for NAT traversal. Most providers should work with defaults:

“NAT keep alive” – 15 sec, “Allow Contact rewrite” – off, “Allow VIA rewrite”- on, “Use RFC5626″- on, “Disable STUN” – on (or may be off if you don’t have STUN server specified in “General Settings”).

If this combination doesn’t work with your provider, before start using STUN, please try “Allow Contact rewrite” – on.

Setup for Ekiga.net

If you are using Playbook in Wi-Fi network, there is a high chance that your are behind the NAT. For such cases to correctly operate with Ekiga.net you need to specify STUN server at Taki General Settings.

Settings tab -> General Settings -> STUN : check use STUN and specify  stun.ekiga.net server address.

If you have other accounts configured in Taki which do not require STUN, you can disable STUN usage per account using account “Advance Settings”.